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How It Works

Map

Say goodbye to manual map creation and hello to an auto-generated, detailed map that’s infused with your customer and touchpoint data. Simply enter your customer data and touchpoints into the secure, web-based system.

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Analyze

It’s all about details when you’re managing customer experience, and that’s what a Touchpoint Dashboard map delivers. Touchpoint Dashboard provides a multi-dimensional visual of every touchpoint.

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Present

Touchpoint Dashboard makes it easy to manage, continuously monitor and share the insights you derive from your map. It delivers customized views of information for different stakeholders (executives, managers, associates).

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TPD Journey Mapping GuideToday, customer experience is at the forefront of company strategy across industries worldwide.  Customer journey mapping is universally seen as an ideal starting point to understand your business from your customer’s perspective, collect voice of the customer and other evidence, and put it all in one place.
We know you have questions & we’re here to help.  That’s why the Touchpoint Dashboard team has created our new Guide to Journey Mapping.

What People Think

Once you’ve analyzed your customer interactions, you have the ability to score them and determine the impact, costs, and return on investment of each one.

These insights are game-changing for customer experience departments.

peter

Touchpoint Dashboard is very easy to use, and it has the flexibility to allow us to completely customize the design of our journey map to meet our needs.

One of the best things about it is that it helps us visualize every step of the customer journey and share it with our colleagues so that we’re all on the same page.
Daan Noordeloos, Manager E-commerce transavia.com

This tool is going to bring our customer journey mapping projects to a new level and enhance our ‘Big Data Map’ and the ‘Company Touchpoint

Blueprint’ offerings, which are essential building blocks for any customer experience architecture.
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