Simply enter your customer data and touchpoints into the secure, web-based system. Touchpoint Dashboard then converts this information into an intuitive, data-rich map of your customer journey. As you collect and enter new data, the map automatically updates to reflect any changes. The tool can be configured to work with your existing data sources.
Unlike other mapping tools, Touchpoint Dashboard allows multiple parties to participate in the mapping process. All parties can simultaneously contribute to the map design, view it as it’s being built and/or access the results. Read on about the Analyze step.