Touchpoint Dashboard Welcomes First Government Client, The City of Centennial, CO

Touchpoint Dashboard (, the world’s first customer journey mapping software, is pleased to announce The City of Centennial, CO, as its first government client.

The City of Centennial will use the web-based Touchpoint Dashboard platform to support its continuous improvement initiatives and help drive innovation.

“Centennial is nationally recognized for running an innovative, lean, and entrepreneurial-style city,” said Bryan Surface, executive vice president for Touchpoint Dashboard. “Our journey mapping platform is designed to help organizations visualize and analyze their operations and identify opportunities to do things better and more efficiently. We are thrilled to offer a product that will support the city’s continuous improvement efforts,” he said.

Located southeast of Denver, Centennial is a young city that incorporated in 2001 in an effort to keep neighboring municipalities from annexing its commercial corridor. From the very start, Centennial leaders and residents envisioned an innovative approach to government. Centennial operates under “contract city” model, where public services such as law enforcement and public works are outsourced to private-sector providers. This model keeps costs down and taxes low. Performance measures are built into all service contracts, and that keeps the quality of services and resident satisfaction high.

“We are committed to continuously monitoring the quality of our city services and listening to our residents to ensure that we’re meeting the needs of the community. Touchpoint Dashboard will play a role in helping us manage data related to service quality, process efficiencies, and resident satisfaction, and develop smart improvement projects that will benefit the city as a whole,” said Kelly Ohaver, Centennial’s client experience manager.

For more information about Touchpoint Dashboard or to request a free trial version of its journey mapping software, visit